Return & Exchange Conditions

You have the right to return the perfume within 48 hours of receiving it, provided that no more than 2 ml has been used.

You can also return the perfume within 48 hours in case of any manufacturing defects that affect its performance and were not previously disclosed.

Note: Outlet products may have minor cosmetic defects such as scratches, faded letters, printing errors, or a cracked cap. Most bottles do not have these defects, but they may occur in some cases.

Inspection Conditions

For Outlet products: The customer has the right to inspect the order before receiving it.

For Sealed Box products: Inspection is done after receiving the order.

Additional Return Conditions

For Sealed Box products: Returns are accepted only if the box has not been opened.

If the Sealed Box has been opened, a 200 EGP unsealing fee will be deducted from the refund amount.

The product must be in its original condition.

Contact Method

For return requests, please contact us via WhatsApp: 01113161694
Or through our official social media pages.

Refund Process

Once we receive your return request, the bottle will be inspected to ensure it has not been excessively used, replaced, broken, or opened (unless the unsealing fee applies).

If conditions are met, the customer is entitled to a full refund (excluding shipping or unsealing fees).

Refund Methods:

• If paid by Visa/MasterCard → refund will be sent back to the same card.
• If paid by Cash, Vodafone Cash, or InstaPay → refund will be issued via the same method.

If return conditions are not met, the request will be rejected and the shipment will be sent back to the customer.